Skip to content

SMS Terms and Conditions

Terms of Service for SMS Messaging Last Updated: 3.13.2024

  1. Introduction Welcome to Familia Financial Services, LLC's SMS messaging service. By opting in to receive SMS messages from Familia Financial LLC ("we," "us," or "our"), you agree to these Terms of Service ("Terms"). These Terms govern your use of our SMS messaging services and are in compliance with The Campaign Registry (TCR) and other applicable regulations. 

  2. Opt-In Method:

    You may opt-in to receive SMS messages from [Familia Financial Services LLC] in the following ways:

    • Verbally, during a conversation
    • By submitting an online form
    • By filling out a paper form

  3. Opt-Out Method:

    You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us at main company phone number 214-296-9002 directly to request removal from our messaging list.

  4. Help:

    If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://familiafinancialservices.com/#contact 

    Additional Options:

    • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
  5. Consent to Receive Messages By subscribing to our SMS service, you provide your express consent to receive appointment reminders, order alerts, account notifications, marketing, promotional, and informational text messages from us. Message frequency may vary based on your interactions with us.
  6. Message Frequency: 

    Message frequency may vary. You may receive up to 3 SMS messages per week regarding your appointments or account status.

  7. The SMS Opt In and phone numbers collected for SMS purposes are not being shared. ● Opt-In: You must explicitly opt-in to receive SMS messages from us by texting [KEYWORD] to [SHORTCODE] or by any other method we provide. ● Opt-Out: You may opt-out of receiving SMS messages at any time by texting STOP to [SHORTCODE] or HELP to [SHORTCODE] or calling us at https://familiafinancialservices.com/#contact or +1 214-296-9002.
  8.  After opting out, you will receive a confirmation message, and no further messages will be sent unless you re-subscribe. 
  9. Message and Data Rates Standard message and data rates may apply. Please check with your mobile carrier for details on your plan and any associated charges. Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  10. User Responsibilities ● Accurate Information: You agree to provide accurate and up-to-date information, including your mobile number. ● Unauthorized Use: You agree not to use our SMS service for any unauthorized or unlawful purpose. 
  11. Privacy and Data Security Your privacy is important to us. We will collect, use, and share your information as described in our Privacy Policy, which is available at https://familiafinancialservices.com/terms-and-privacy-policy . We are committed to ensuring your information is kept secure and used responsibly. 
  12. TCR Compliance We comply with The Campaign Registry (TCR) requirements, including registering our campaigns and adhering to guidelines on message content and frequency. You acknowledge and agree that: ● No Unsolicited Messages: We will only send messages to individuals who have expressly opted in. ● Content Compliance: All message content will comply with TCR guidelines, including restrictions on certain types of content (e.g., prohibited content categories). ● Message Frequency: We will not exceed the message frequency disclosed at the time of your opt-in. 
  13. Modifications We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our SMS service constitutes your acceptance of the revised Terms. 
  14. Limitation of Liability To the fullest extent permitted by law, we disclaim all warranties and will not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our SMS service. 
  15. Governing Law These Terms are governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles. 
  16. Contact Us If you have any questions or concerns regarding these Terms or our SMS service, please contact us at https://familiafinancialservices.com/#contact or +1 214-296-9002.

 

 

Privacy Policy PART 1

Familia Financial Services LLC Privacy Policy revised 01.14.2025

Terms and Conditions
1. Introduction
Welcome to Familia Financial Services LLC. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

2. Consent for SMS Communication By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Familia Financial Services LLC at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.


3. Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related to the following:

  • Customers and Guests: Updates regarding our services, your appointments, orders, deliveries, or other relevant information. Also, business-to-consumer text messages like marketing promotions, appointment reminders, order updates, and verification codes.
  • Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

4. Standard Messaging Disclosures

  • Message and data rates may apply. Standard messaging rates will be charged by your mobile service provider.
  • You can opt-out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.
  • SMS Consent: SMS opt-in or phone numbers for the purpose of SMS are not shared with or sold to any third parties or affiliate companies for marketing purposes.
  • For assistance, text "HELP" or visit our Terms and Privacy page.

5. Privacy
We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined above. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service. We do not disclose any nonpublic personal information about our clients or former clients to anyone, except as permitted by law.

This is our Privacy Policy required by the Gramm-Leach-Bliley Act of 1999.

We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications, tax organizers, worksheets and other documents;
  • Information about your transactions with us, our affiliates, or others;
  • Information we receive from a consumer-reporting agency.

We restrict access to nonpublic personal information about you to those members of our firm who need to know that information to provide services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
6. Modifications
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. By continuing to engage with our services, you agree to be bound by any changes to these terms. 

Privacy Policy Part 2 

Familia Financial Services LLC Privacy Policy revised 01.14.2025
  • INFORMATION DO WE COLLECT
  • HOW DO WE PROCESS YOUR INFORMATION
  • WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION 

Familia Financial Services LLC (“we,” “us,” or “our”) shares your concerns about maintaining the integrity and privacy of personal information collected on the internet.  We are committed to protecting your privacy, and this privacy policy (“Policy”) is intended to describe our information collection and dissemination practices in connection with Familia Financial Services LLC family of websites located at www.familiafinancialservices.com  or any website or service that links to or refers to this Policy (collectively, the “Sites”).

Please review the entire Policy and feel free to contact us using the contact information below if you have any questions.  By using the Sites, you consent to the collection, use, and disclosure of your information in accordance with the Policy.

I. HOW WE OBTAIN YOUR PERSONAL INFORMATION

We may collect the following kinds of information when you use the Sites:

Information you provide directly to us. For certain activities, such as when you register, request appointments, subscribe to our alerts, download our datasets, or contact us directly, we may collect some or all of the following types of information:

Contact information, such as your full name, email address, mobile phone number, and address;
Username and password; and
Any other information you choose to provide to us.
We may combine such information with information we may already have about you.

Information we collect automatically. We may collect certain information automatically when you use our Sites, such as your Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Sites, the date and time of your visit, information about the links you click, the pages you view, the general manner in which you navigate the Sites, and other standard server log information.  We may also collect certain location information when you use our Sites, such as your computer’s IP address, your mobile device’s GPS signal, or information about nearby WiFi access points and cell towers.

We and third parties that provide content or functionality on our Sites, may use cookies, pixel tags, Local Shared Objects, and similar technologies to automatically collect this information.  For more information about cookies, pixel tags, Local Shared Objects, and similar technologies, please see the “Cookies” section below.

We may also collect technical data to address and fix technical problems and improve our Sites, including the memory state of your device when a system or app crash occurs while using our Sites.  Your device or browser settings may permit you to control the collection of this technical data.  This data may include parts of a document you were using when a problem occurred, or the contents of your communications.  By using the Sites, you are consenting to the collection of this technical data.

We may also receive information about you from other sources, including through third-party services and organizations.  For example, if you access third-party services, such as Facebook, Google, or Twitter, through the Sites to login to the Sites or to share information about your experience on the Sites with others, we may collect information from these third-party services.

II. HOW WE USE YOUR PERSONAL INFORMATION

We generally use the information we collect online to:

Provide and improve the Sites;
Contact you, including for business purposes;
Fulfill your requests for products, services, and information;
Analyze the use of the Sites and user data to understand and improve the Sites;
Customize the content you see when you use the Sites;
Prevent potentially prohibited or illegal activities and otherwise in accordance with our Terms and Conditions; and
For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

III. HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will retain your personal information for as long as is necessary to fulfill the purpose for which we obtained your personal information and any other permitted purposes permitted by law, and in compliance with our data retention policies.  For example, we will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

IV. SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

Authorized third-party vendors and service providers. We may share your information with third-party vendors and service-providers that help us with specialized services, including tax services, tax advisory, tax preparation, bookkeeping, financial coaching, business consulting, llc or business formation, marketing and branding services, billing, payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing.


Corporate affiliates. We may share your information with our corporate affiliates that are subject to this policy but your information will not be sold for marketing purposes.
Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
Legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, health, safety, and security of Familia Financial Services LLC, our affiliates, users, or the public.


With your consent or at your direction. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.
If you access third-party services, such as Facebook, Google, or Twitter, through the Sites to login to the Sites or to share information about your experience on the Sites with others, these third-party services may be able to collect information about you, including information about your activity on the Sites, and they may notify your connections on the third-party services about your use of the Sites, in accordance with their own privacy policies.

If you choose to engage in public activities on the Sites, you should be aware that any information you share there can be read, collected, or used by other users of these areas.  You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.

V. SECURITY

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.  You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.  Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

VI. YOUR CHOICES

You may opt out of our email newsletters by clicking the “unsubscribe” at the bottom of each newsletter and following the subsequent instructions.  You may also opt out of all communications from Familia Financial Services LLC by contacting us using the contact information below.

You may be able to refuse or disable cookies by adjusting your web browser settings.  Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section).  Please note that you may need to take additional steps to refuse or disable Local Shared Objects and similar technologies.  For example, Local Shared Objects can be controlled through the instructions on Adobe’s Setting Manager page.  If you choose to refuse, disable, or delete these technologies, some of the functionality of the Sites may no longer be available to you.

You may update the personal information that you provide directly to us at any time.  For example, you may review, correct, update, and delete certain account information by logging into your account or by contacting us.  If you would like to review, correct, update or delete personal information that you have provided to us or that we have collected automatically or from other sources, you may contact us.  We will respond to your request as required by applicable laws.

Before processing your request, we may need to verify your identity, in which case we may request additional information from you or send you a one-time use access code to the email address or phone number associated with your account.  

We will use reasonable efforts to respond to your request promptly.  We generally will not charge a fee for processing or responding to your request, apart from in exceptional circumstances.  In those cases, we will explain the reasons and indicate the amount in question.  Should we need to refuse your request, we will explain to you the reasons for this.

If you wish to lodge a complaint on how we have handled your request, you may contact us as indicated in the Contact Us page.

California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their direct marketing purposes in the preceding calendar year. We do not share personal information with third parties for their own direct marketing purposes.

VII. THIRD-PARTY ADVERTISING, LINKS, AND CONTENT

Some of the Sites may contain links to content maintained by third parties that we do not control.  We allow third parties, including business partners, advertising networks, and other advertising service providers, to collect information about your online activities through cookies, pixels, local storage, and other technologies. These third parties may use this information to display advertisements on our Sites and elsewhere online tailored to your interests, preferences, and characteristics.  We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy.

Some third parties collect information about users of our Sites to provide interest-based advertising on our Sites and elsewhere, including across browsers and devices.  These third parties may use the information they collect on our Sites to make predictions about your interests in order to provide you ads (from us and other companies) across the internet.  Some of these third parties may participate in an industry organization that gives users the opportunity to opt out of receiving ads that are tailored based on your online activities.  Due to differences between using apps and websites on mobile devices, you may need to take additional steps to disable targeted ad technologies in mobile apps.  Many mobile devices allow you to opt out of targeted advertising for mobile apps using the settings within the mobile app or your mobile device.  For more information, please check your mobile settings.  You also may uninstall our apps using the standard uninstall process available on your mobile device or app marketplace.

To opt out of interest-based advertising across browsers and devices from companies that participate in the Digital Advertising Alliance or Network Advertising Initiative opt-out programs, please visit their respective websites.  You may also be able to opt out of interest-based advertising through the settings within the mobile app or your mobile device, but your opt-out choice may apply only to the browser or device you are using when you opt out, so you should opt out on each of your browsers and devices if you want to disable all cross-device linking for interest-based advertising.  If you opt out, you will still receive ads but they may not be as relevant to you and your interests, and your experience on our Sites may be degraded.

Do-Not-Track Signals and Similar Mechanisms. Some web browsers transmit “do-not-track” signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

VIII. COOKIES

Cookies are small bits of information that are stored by your computer’s web browser.  Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device.  Local Shared Objects (sometimes referred to as “Flash Cookies”) are similar to standard cookies except that they can be larger and are downloaded to a computer or mobile device by the Adobe Flash media player.  For more information, please see our Cookies Policy.

We use cookies, Local Shared Objects, and similar technologies for technical reasons to enable the efficient operation of the Sites, to enhance the ease of use of the Sites, and to gather statistics on how you use our Sites.  By using the Sites, you consent to our use of cookies and similar technologies.  You may opt out of cookies and similar technologies in accordance with the “Choices” section above, but please understand that certain functionalities on the Site may no longer function for you if you choose to do so.

IX. INTERNATIONAL USERS

We maintain information in the United States of America and in accordance with the laws of the United States, which may not provide the same level of protection as the laws in your jurisdiction.  By using the Sites and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.

X. CHILDREN

We do not knowingly collect any personal information from children under the age of 13 without parental consent, unless permitted by law.  If we learn that a child under the age of 13 has provided us with personal information without adult or parent consent, we will delete it in accordance with applicable law.

XI. CHANGES TO THE PRIVACY POLICY

We may update this Policy from time to time. When we update the Policy, we will revise the “Effective Date” date above and post the new Privacy Policy.  We recommend that you review the Privacy Policy each time you visit the Sites to stay informed of our privacy practices.

XII. CONTACT INFORMATION

If you have any questions about this Policy or our practices, please contact us at: https://familiafinancialservices.com/#contact 

 

 

Payment Terms and Conditions

All products or services are sold "as-is" and sales or payments are final. No refunds, voids, or credits. Payment is due at the time services are rendered and prior to any transmission of returns. Thank you so much for your business and it is our pleasure to serve you.